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Terms and Conditions

Edinburgh Flats will seek holiday let Guests for the Property(ies) as agent for the Landlord but always disclosing to Guests or prospective Guests that the Landlord is the principal and that all contracts entered into will be on behalf of the Landlord who will be contractually bound thereby and liable to the Guests and Edinburgh Flats will bear no responsibility or liability in this regard. The Landlord has indemnified the Edinburgh Flats against all claims in this regard

Edinburgh-flats is acting as the agent for the landlord.

The booking confirmation is between the guest and the landlord of the property, and is to be subject to the terms and conditions supplied by the landlord to the guest. It should be noted that the landlord may request a refundable damages deposit against any damages that may occur to their property during the stay.

                           

Terms & Conditions For Edinburgh Flats

A confirmed booking exists when a guest receives email confirmation of that booking from the Landlord or their agent.

The guest acknowledges notice that the property is one to which Section 12(2) and Paragraph 8 of schedule 4 of the Housing (Scotland) Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her holiday only and whereby there will be no security of tenure within the terms of the said Act.

The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people  (for the avoidance of doubt, the number of people includes both adults and children) shown on the booking correspondence and agrees not to:

                               

  • use the property for any improper, illegal, or immoral purposes
  • to sub-let the property
  • cause (nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to neighbours, or to the Landlord, or to the Landlord’s agent
  • smoke or allow smoking in the property keep pets in the property

Failure to comply with the requirements above will result in the agreement being terminated and the guest will be required to vacate the premises

A Booking deposit will be taken at the time of booking.  The remainder of the payment is due 6 weeks before arrival. If arrival is less than 6 weeks from booking the full payment is due when booking the apartment (Edinburgh Flats managed properties only). If a booking is cancelled less than 24 hours from the time of the ‘Booking confirmation’ Email was sent, the guest is entitled to a refund of their deposit (less a £25.00 administration fee plus VAT) Any cancellations received after this period will not be entitled to a refund.

Damages Deposits

The Guests will pay a refundable damages deposit stated in the booking correspondence to the landlord/landlord’s agent prior to taking entry to the property.

Apartments managed by Edinburgh Flats

By acceptance of these Terms & Conditions the guests hereby agree to preauthorisation of the damages deposit as stated in the property listing by the debit or credit card that was used to make payment if of the booking deposit. The Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, any charges will be notified to them by the landlord or their agent.  This includes reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

Apartments managed by the Landlord

The damages deposit will be paid in accordance to the Terms and Conditions supplied by the Landlord. The Landlord will refund the damages deposit without interest to the Guests within 21 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred on behalf of the owner as a result of the actions of the guests. This includes reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

Final payment for the property is due 6 weeks prior to arrival date.  Any payments not received by that date will deem the booking cancelled, and the property’s dates will become available for another booking. 

                             

Cancellations (for any reason) made after final payment has been received will not be refunded.  However, Edinburgh-flats.com may try to relet the property for the relevant dates.  If there is a booking for any of these dates, a refund may be paid at the discretion of the landlord/landlord’s agent.  This refund will be limited to the amount received for the replacement booking less any associated costs and an administration fee of £25.00

It is recommended that guests take out cancellation insurance.

The property will be available between 3pm and 8pm on the start date unless a separate agreement is reached. Arrivals outside these times may be subject to a surcharge. All arrival times must be pre-arranged. The way in which the keys will be delivered or collected will be agreed when the final payment is received.

The property shall be vacated by 10:00am on the departure date unless a separate agreement is reached. Keys will be returned in accordance with arrangements made when the keys are provided.

The property is a no smoking property and shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. An excess cleaning charge will be applied should it be required. A fee of £500 will be charged for any guests found to be smoking in the apartments.

The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property

When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, that be required. The guest will notify the Landlord of any repairs which are necessary and allow the Landlord or Landlord’s agent access to carry out repairs.

If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest will be informed as soon as possible. The landlord, or their representative, will try to offer the guest similar or higher standard accommodation. If this alternative is unacceptable or unavailable to offer to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.

Right to Complain and/or compensation

The booking is between the guest and the landlord of the property, and is to be subject to the terms and conditions supplied by the landlord (or via his agent) to the guest. Should you have any complaints about the property on arrival, you should make them directly to the landlord during the time of your stay. If the landlord is unable to rectify your complaint to your satisfaction, you can discuss the option of compensation directly with the landlord. No refunds are considered if complaints are made after departure.

                             

By agreeing to these Terms and Conditions the guest confirms that they do not have diplomatic immunity.

                             

The Terms, conditions, contracts and disputes in connection with this agreement are governed by The Laws of Scotland.

General Fire Safety Instructions during your stay

In case of fire

Exit flat

then phone 999 and ask for the fire brigade

Please get familiar with your escape route – In the case of a fire please vacate the apartment immediately.  Your Fire Safety Exit door is the main entrance door.

Please contact us immediately if either of these items appear faulty, or are missing. These items should only be used in case of emergency, and only if you feel it is safe to do so.

In case of fire, you should exit the flat immediately, and dial 999.

Please ensure you follow the instructions below

    No smoking is allowed in the apartment.

    No candles, matches or lighters are to be used in the apartment.

    Do not exceed the number of people booked in to the apartment.

    Do not place anything over the wall heaters.

    Do not leave unattended charges plugged in the socket.  Do not leave chargers plugged in while you are sleeping.

    Do not leave unattended hair straighteners (or similar) plugged in the socket.  Do not leave hair straighteners (or similar) plugged in while you are sleeping.

    Do not tamper with the fire alarms. If they start beeping, please contact Edinburgh Flats on 0131 249 2428 or the Landlord/Landlord’s agent at once.

    Do not keep luggage or other objects in the hallway that may block your exit route.

    Do not keep clothing near to the hall heater.

    Keep the front door closed at all times.

    When you lock the door last thing at night – Make sure you keep the keys in a place where you can find them in a emergency. We recommend you put them just by the front door