End 2011 & 2012 – Edinburgh Dates

Below is a calendar showing events and festivals that take place in Edinburgh in 2012. Please do update your date ranges so that you are charging the right rate for all the special dates. After the calendar, you will find the range dates for each season so it’s easier for you to set up the ranges.

Dates Event
06 – 08 January Great Winter Run
04 February Rugby Scotland vs England
26 February Rugby Scotland vs France
31 March – 13 April Science festival
06 – 09 April Easter
30 April The Beltane Fire Festival
04 – 07 May Bank Holiday May
7 – 14 May The Bank of Scotland Imaginate Festival
9 May Edinburgh Moonwalk
26 – 27 May Edinburgh Marathon
13 June Olympic Flame in Edinburgh and Olympic Evening Celebration
13 – 24 June International Film Festival
29 June – 6 July Edinburgh International Magic Festival
28 July – 6 August Jazz and Blues Festival
29 July – 5 September Art Festival
5 – 27 August The Royal Edinburgh Military Tattoo
10 August – 2 September International Festival
3 – 27 August Fringe Festival
11 – 27 August Book Festival
31 August – 2 September Mela Festival
26 October – 4 November Scottish International Storytelling Festival
29 December – 2 January 2013 Hogmanay

Our recommendations for setting date ranges for high and low seasons are:

High Season
Rugby Scotland x England 03/02/2012 – 05/02/2012
Marathon 25/05/2012 – 27/05/2012
August/ Festivals 01/08/2012 – 01/09/2012
Hogmanay 29/12/2012 – 02/01/2013
Low Season
Jan 03/01/2012 – 05/01/2012
Jan/ Feb 09/01/2012 – 02/02/2012
Feb 06/02/2012 – 24/02/2012
Feb/ Mar/ Apr 28/02/2012 – 05/04/2012
Oct/Nov/Dec 01/10/2012 – 21/12/2012

The Census

We all have to fill in census forms this weekend for our own homes; and we need to conplete them for our Holiday let properties.

I struggled to understand what we had to do for our holiday lets, so called the help line.  It took a long time!! So to try and prevent you having to hang on to the phone for ages, here’s what I found out.

For the holiday let properties, we have to complete sections H4 to H12 and all the V questions which are on the back page of the form.  The H questions are about the property and the V questions about the temporary visitors.  My plan is to complete the forms online – unless I get stuck!  The web-site is http://www.scotlandscensus.gov.uk/en/.

Let us know how you get on.

All the best

Janet

Travel Problems and Cancelled Bookings

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Creative Commons License photo credit: {Guerrilla Futures | Jason Tester}

The recent weather is causing difficulties for many people.  We have seen many more requests for refunds as a result of people not being able, or not wanting to risk, travelling.

This is a tough position and no-one wants to lose out: guests want a refund, but the owner of a holiday let property wants to be paid for a booking.  Unforeseen events of this type are the reason we recommend people take out travel insurance.  The Time today has a Q&A about the current difficulties which advises people to try and recover lost accommodation costs through insurance.  I do agree with this approach.

What’s your experience and what line are you taking?

Pricing

We are now out of the manic summer season and life is calming down.  We’ve been looking at pricing.  It’s important now to check that prices are set correctly – the actual prices and the date ranges, so that the system picks the correct prices for the dates that people are enquiring about.  We know people are looking for August 2011 and recently more landlords have been putting a low price date range in for now to Christmas and for January.

We are considering updating the pricing module to try and make it easier to use and to provide more flexibility and facilities.  We’d be very keen to hear what you woudl like to see in the pricing module.  Would you like to see :

monthly prices

weekend pricing – if so what days would it apply – Friday, Saturday and Sunday?

last minute discounts

Gas and Electrical Safety Requirements

As responsible landlords, we want to ensure the safety and well being of anyone staying in our properties.

We are often asked about legal requirements for safety.  These are surprisingly limited for self-catering properties – just the need for an annual gas safety certificate.  We have looked, and not been able to find, any legal requirement for a certificate of safety for your electrical installation, or electrical appliances.  Nor have we found requirements for smoke alarms or fire extinguishers.

In our view properties should have regular safety checks on the electrical installation, appliances should be PAT tested, smoke alarms should be installed and fire extinguishers should be available, especially in kitchens.

We’d be pleased to hear if anyone has identified other regulations

2011 – Edinburgh Dates

Below is a table showing key dates for holiday let owners to be aware of in Edinburgh in 2011.  As ever, there’s lots going on, especially in May – when it looks like it could be as busy as August!  Please do update your date ranges so that you are charging the right rate for all the special dates that will mean a busy Edinburgh!

Dates Event
29 December 2010- 2 January Hogmanay
12 February Rugby Scotland vs Wales
27 February Rugby Scotland vs Ireland
19 March Rugby Scotland vs Italy
9-25 April Science festival
22-25 April Easter
1-2 May Rugby Magic Weekend & Bank Holiday
9-15 May Imaginate (puppets) festival
22 May Edinburgh Marathon
28-29 May Rugby 7s & Bank Holiday
15-26 June Film Festival
27 July – 7 August Jazz and Blues Festival
July – September Art Festival
5-27 August Festival Tattoo
12 August – 5 September International Festival
5-29 August Festival Fringe
13-29 August Book Festival
2-3 September Mela Festival

Pricing Holiday Let Properties

It can be difficult to work out appropriate pricing for holiday let accommodation.  The obvious first step is to check out what similar properties are charging.  Having done this, you have to decide whether you are pitched at the budget end or the luxury end of the market and adapt your prices accordingly.

A further complication, which is a major issue in Edinburgh particularly, is differential pricing by date.  What are the times when you can charge higher prices – commonly in Edinburgh the festival, Hogmanay, the Marathon weekend and some rugby weekends – and when do you need lower prices because there are fewer visitors?  You need to decide how much extra you can charge in the high season and how much you are prepared to charge in lower seasons.

Our advice is that you need to have your pricing worked out for at least a year ahead.  Now in August 2010 we are getting enquiries from people who want to book August 2011.  After any event we find people who want to book for the next year.   They have either loved their accommodation and want to secure it for next year, or hated it and want some thing better next year!

Consultation on Tax on Furnished Holiday Lettings

After what feels like ages of confusion over what is happening with the tax treatment of furnished holiday lettings, a consultation document has been issued by the new government setting out their proposals.  Use the link to access the full document.  You can participate in the consultation as described in the document.  The consultation period lasts until 22 October.

The proposal is to retain special tax rules for furnished holiday lettings, but the rules proposed are more stringent than the existing rules.   Specifically it is proposed that:

  • properties should be available for holiday letting for 210 days (as opposed to the current 140 days) per year
  • properties should be actually let as a holiday let for 105 days (as opposed to the current 70 days) per year
  • losses can only be offset against other furnished holiday lets rather than any trading activity.

Longer lets of more than 31 days for 155 days per year appear to be accepted for properties designated as furnished holiday lets.

So if you are letting your properties as short term or holiday lets full-time, as many of us do, these rules will be less of a change than for people who let short term for some of the year and have longer lets for the rest of the year.

As usual we’d love to hear your views.

Problem Guests

How do you spot the difficult guests?  There have been cases of landlords ending up with guests who are a problem.

We regard problem guests as those that upset neighbours, leave the property damaged or very dirty, or are just unreasonable.   There are guests who will hold noisy parties, be offensive to owners or neighbours and we suspect some have operated as prostitutes out of holiday let properties.

Sometimes we can spot a  problem, because a landlord has said they have had a problem with a given guest and if we see them trying to book again, we will tell the landlord who is at risk.  It’s not always easy as the same people will try  and book under different names.  At other times, people can be unreasonable during the enquiry process – in which case we get worried, and will warn potential landlords.

After a complaint from a neighbour, we became suspicious of single ladies who were being booked under other names.  They were invariably bookings with an arrival in the next day or few days, for a week often with a possibility of an extension of an extra week.  We suspect these people were running some form of business, which contravenes the terms and conditions of our properties.  Now, we simply don’t take these bookings.

What do you regard as a problem guest?  Have you any hints and tips for us or other landlords in spotting them?  How do you deal with people who cause difficulties?

Self Catering Damages Deposits

Is it possible to ease the pain of Damages Deposits?

Damages Deposit for Self CateringSelf Catering is a very ‘hands on business’. As noted, you have to organise to meet the guest (in some form or fashion) at the apartment – which can be done in a variety of ways. The damages deposit is probably a similarly tricky task. Although it is very common practise to ask for a damages deposit before a guest arrives; there appear to be a minority of guests that are quite hesitant about this process. How do we make this part of the process less painless?

The most popular method of taking the damages deposit is to ask it to be paid in cash on arrival. Of course the first question from the guest is: ‘How do I get it back?’ Many of the guests expect the refund to happen just as they are leaving the flat. Is this practical? Not only does it involve the landlord returning on each guests’ departure, but it also means that if a guest were to ‘hide’ a problem, it is unlikely that it would be spotted on a quick inspection of the property. Making this procedure time consuming and not even cost effective. I had one guest move a picture on the wall. When I noticed that it had been moved, I returned it to its original spot, only to find a large hole in the wall. I would have never spotted this on an inspection with the guests on the day of their departure. So guests that book through me, are told (in advance) that a damages deposit is refunded within 14 days of departure. Although most guests are fine with this condition; there are a small minority that complain, and a handful that will not book. I feel it is worth it, as it has limited my exposure to a financial loss. I was wondering what does everyone else do?

Are there landlords that accept some form of credit card waifer, as is commonly done when you book a hotel room? Are there any other suggestions with regards to damages deposit. Although it seems like a very small part of the whole self catering experience; to me it appears to be one of the more time consuming and controversial issues I have with my guests.

Look forward to hear how everyone else handles this matter.